Richard Roth of Progressive Tech — You can’t please all clients all the time. Focus on long term relationships where you feel a good connection with the client.

I had the pleasure of interviewing Richard Roth.

Richard Roth is the Founder of Progressive Tech, Seattle’s highest-rated technical support company, famous for a distinctively human-centric approach to client care. For more than a decade, Roth led the company toward steady growth throughout the area’s initial “tech boom,” holding a strong position within a notoriously competitive industry. Aside from hard-earned experience in the field, the secrets behind his long-term staying power include an approach built on real, relational investment in customers and staff, along with a steadfast commitment to superior service from start to finish.

Roth’s success has been due to a winning combination of natural skill and the good old- fashioned talent of being “in the right place at the right time.” Before Windows or the introduction of the graphical user interface we know today, a young Roth spent his time building PC’s and exploring the latest tech with like-minded friends. What began as a hobby quickly became a profession, and after a number of years of working with startups and various technical support roles, Roth established Progressive Tech, transforming a…